Typically, orders are processed and shipped within 2-3 business days. Delivery times vary based on your location, but you can generally expect your order to arrive within 5-7 business days after it has been shipped.

Our return policy lasts 30 days from the date of purchase. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. For more details, please refer to our Returns and Exchanges section.

If you need to change your shipping address, please contact us immediately at info@dubwoods.co.uk. If your order has not yet been shipped, we will update the address for you. If it has already been shipped, we will work with the courier to attempt to redirect the package, although this may not always be possible.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the courier’s website. If you have any issues, please contact us at info@dubwoods.co.uk.

You can reach our customer support team by emailing us at info@dubwoods.co.uk or calling our support line at 020 3906 2868. Our team is available to assist you with any questions or concerns you may have.

If you realise that you have entered an incorrect shipping address, contact us immediately at info@dubwoods.co.uk. If your order has not yet been shipped, we can update the address. If it has already been shipped, we will do our best to assist you, but please note that changes may not always be possible.

We currently ship to a wide range of countries. Please check our Shipping Information page for a list of countries we service. If your country is not listed, feel free to contact us at info@dubwoods.co.uk to inquire about potential shipping options.